Markham Dentist FAQ: 35 Questions Patients Ask Us Every Month (2026)

rahimmiah169

24 hours ago

12 min read

Got a question about visiting the dentist in Markham? You're not alone. Every month, patients call and message Hwy7 Family Dentistry with questions about costs, coverage, emergencies, children's dental care, implants, and more. We've gathered the 35 most common questions and answered every one of them directly.

Use the category links below to jump straight to your question, or read through for a complete picture of dental care at our Markham clinic on Highway 7.

Categories Covered:

General Questions (Q1–Q7)
Emergency Dental Care (Q8–Q12)
Costs and Payment (Q13–Q17)
Dental Insurance and Government Programs (Q18–Q22)
Children's Dental Care (Q23–Q26)
Cosmetic Dentistry (Q27–Q29)
Dental Implants (Q30–Q32)
Orthodontics (Q33–Q35)

GENERAL QUESTIONS (Q1–Q7)

Q1: Is Hwy7 Family Dentistry accepting new patients?

Yes. Hwy7 Family Dentistry on Highway 7 in Markham is currently welcoming new patients of all ages. You can book your first appointment online or call our clinic directly. We accept walk-ins for dental emergencies and schedule new patient exams as quickly as possible.

Q2: Where is Hwy7 Family Dentistry located?

Hwy7 Family Dentistry is located on Highway 7 in Markham, Ontario, in the heart of the Unionville and Highway 7 corridor. We serve patients from Markham, Unionville, Thornhill, Richmond Hill, and surrounding York Region communities. Parking is available on-site.

Q3: What are your hours?

Our clinic hours are:

Monday: 9 AM – 6 PM
Tuesday: 9 AM – 6 PM
Wednesday: 9 AM – 6 PM
Thursday: 9 AM – 7 PM
Friday: 9 AM – 5 PM
Saturday: 9 AM – 3 PM
Sunday: Closed

Hours are subject to change on statutory holidays. Call ahead or check our website for the most current schedule.

Q4: What dental services does Hwy7 Family Dentistry offer?

Hwy7 Family Dentistry is a full-service family dental practice. Our services include:

Preventive care: exams, X-rays, professional cleanings, fluoride treatments, sealants
Restorative care: fillings, crowns, bridges, dentures
Cosmetic dentistry: teeth whitening, veneers, bonding
Orthodontics: Invisalign and traditional braces
Oral surgery: extractions, wisdom teeth removal
Dental implants
Periodontal (gum) treatment
Emergency dental care
Sedation dentistry (nitrous oxide)
Pediatric-friendly dental care

Call us to confirm availability of any specific service.

Q5: Do I need a referral to visit Hwy7 Family Dentistry?

No referral is needed. Hwy7 Family Dentistry is a general dental practice you can book directly with us for any dental concern, from routine check-ups to emergencies. If you need specialist care (such as an orthodontist or oral surgeon), we can refer you to the appropriate provider.

Q6: Does Hwy7 Family Dentistry have dentists who speak languages other than English?

Yes. Our team speaks multiple languages including Mandarin, Cantonese, Hindi, Urdu, and others, reflecting the diverse community along the Highway 7 corridor. We welcome patients from all cultural backgrounds. If you have a specific language need, mention it when booking your appointment at Hwy7 Family Dentistry.

Q7: What should I bring to my first dental appointment?

For your first appointment at Hwy7 Family Dentistry, please bring:

A valid photo ID
Your insurance card or policy information (if you have private dental coverage)
Your Canadian Dental Care Plan (CDCP) confirmation, if applicable
Any dental X-rays or records from your previous dentist, if available
A list of any medications you are currently taking

Arriving 10 minutes early gives you time to complete any new patient forms.

EMERGENCY DENTAL CARE (Q8–Q12)

Q8: What do I do if I have a dental emergency in Markham?

Call Hwy7 Family Dentistry immediately. We prioritise dental emergencies and will schedule you as soon as possible often the same day. Do not wait if you are experiencing severe tooth pain, a knocked-out tooth, a broken tooth, a lost crown, or signs of a dental infection (swelling, fever). Delaying treatment for a dental infection can be serious. If it is after hours, call our clinic and follow the instructions on our voicemail for emergency guidance.

Q9: What counts as a dental emergency?

A dental emergency is any situation causing significant pain, risk of infection, or tooth loss. Examples include:

Severe, persistent toothache
Knocked-out or partially dislodged tooth
Cracked or broken tooth with pain
Lost or broken crown or filling
Dental abscess (swelling, fever, bad taste)
Soft tissue injury to the mouth
Broken denture or dental appliance causing discomfort

If in doubt, call us we would rather hear from you than have you suffer at home.

Q10: What should I do if I knock out a tooth?

Act quickly a knocked-out permanent tooth can often be saved if treated within 30–60 minutes.

Pick the tooth up by the crown (the visible white part), not the root
Gently rinse with clean water do not scrub
If possible, place the tooth back in the socket and hold it gently in place
If not, keep it moist: in milk, saline, or between your cheek and gum not in plain water
Call Hwy7 Family Dentistry immediately and come in right away

Do not attempt to reimplant a knocked-out baby tooth call us for guidance.

Q11: Does Hwy7 Family Dentistry offer same-day emergency appointments?

Yes. We do our best to accommodate dental emergencies on the same day you call. Contact our clinic as early as possible when experiencing a dental emergency. If you call when the clinic is closed, listen to the voicemail instructions for after-hours guidance. For a life-threatening emergency difficulty breathing, severe swelling spreading to the neck or throat go directly to your nearest hospital emergency department.

Q12: How much does emergency dental care cost in Markham?

Emergency dental visit costs vary depending on what treatment is needed. An examination to diagnose the problem is typically $50–$150. Treatment (such as an extraction, temporary filling, or root canal start) will be additional. If you have private dental insurance, emergency treatment is usually partially covered. If you are enrolled in the Canadian Dental Care Plan (CDCP), emergency treatment may be covered depending on your eligibility and the procedure. Call our clinic and we can give you a cost estimate based on your specific situation before treatment.

COSTS AND PAYMENT (Q13–Q17)

Q13: How much does a dental cleaning cost in Markham?

A standard adult dental cleaning (prophylaxis) in Markham typically costs $150–$250, based on the Ontario Dental Association (ODA) fee guide. The total cost of your appointment also depends on whether you need X-rays and an examination, which are billed separately. If you have private insurance, cleanings are usually covered at 80–100% depending on your plan. If you are enrolled in the Canadian Dental Care Plan (CDCP), routine cleanings may be covered based on your eligibility. Hwy7 Family Dentistry follows the ODA fee guide. Ask our front desk for a treatment cost estimate before your appointment.

Q14: How much does a dental filling cost in Markham?

A tooth-coloured (composite resin) filling in Markham typically costs $150–$350 per tooth depending on the size and complexity of the cavity and the number of surfaces affected. Amalgam (silver) fillings cost slightly less but are less commonly used. Most private dental insurance plans cover a portion of filling costs. The CDCP also covers fillings for eligible patients. Your dentist will recommend the appropriate filling type and can provide a cost estimate before proceeding.

Q15: Does Hwy7 Family Dentistry offer payment plans?

Yes. We understand dental care is a significant expense, and we want to make it accessible. Hwy7 Family Dentistry offers payment plan options to help spread the cost of larger treatments. Please speak with our front desk team about financing options available to you. We also accept all major credit cards, Interac debit, and cash.

Q16: How much does teeth whitening cost at Hwy7 Family Dentistry?

Professional teeth whitening at Hwy7 Family Dentistry is available as take-home whitening kits, which are custom-fitted and typically cost $300–$500. In-office whitening treatments are also available at a higher price point. Over-the-counter whitening products available in pharmacies are less effective. Teeth whitening is a cosmetic procedure and is not covered by insurance or government programs. We can advise you on the best whitening option for your teeth and their current condition.

Q17: How much do dental implants cost in Markham?

A single dental implant in Markham typically costs $3,000–$5,000 all-in, which includes the implant fixture, abutment, and crown. The price varies depending on the complexity of your case, whether bone grafting is required, and the location of the tooth being replaced. Dental implants are generally not covered by standard private insurance or government programs, though some insurance plans offer partial coverage. We offer consultations to review your specific situation and provide a detailed treatment cost estimate.

DENTAL INSURANCE AND GOVERNMENT PROGRAMS (Q18–Q22)

Q18: Does Hwy7 Family Dentistry accept the Canadian Dental Care Plan (CDCP)?

Yes. Hwy7 Family Dentistry is registered with the Canadian Dental Care Plan (CDCP) and welcomes eligible patients. The CDCP provides federal dental coverage for Canadians with household incomes under $90,000 who have no private dental insurance. Eligible services include exams, cleanings, fillings, X-rays, and some other treatments. For a full guide to CDCP eligibility and coverage, see our post on dental coverage programs in Markham.

Q19: What does the Canadian Dental Care Plan (CDCP) cover?

The CDCP covers a range of preventive and restorative dental services including:

Diagnostic services: exams, X-rays
Preventive services: cleanings, fluoride, sealants
Restorative services: fillings
Oral surgery: extractions
Periodontal treatment (in some cases)
Emergency dental care

Coverage amounts depend on your household income. If your income is under $70,000, the CDCP covers 100% of eligible fees. Between $70,000–$79,999, you pay a 40% co-payment. Between $80,000–$89,999, you pay 60%. Households earning $90,000 or more are not eligible. Cosmetic procedures (whitening, veneers) are not covered.

Q20: I have private insurance can I still use it at Hwy7?

Yes. Hwy7 Family Dentistry accepts most major private dental insurance plans. We will direct-bill your insurance provider whenever possible, so you only pay any remaining balance at your appointment. Bring your insurance card and policy number to your visit. If you are unsure what your plan covers, we can help you understand your benefits. Note: patients with private dental insurance are generally not eligible for the CDCP it is designed for those without any private coverage. See our full guide to dental insurance and coverage options in Markham.

Q21: Does OHIP cover dental care in Ontario?

No. OHIP (Ontario Health Insurance Plan) does not cover routine dental care for adults. OHIP covers dental surgery performed in a hospital under specific medical circumstances (such as oral cancer surgery or severe jaw trauma), but it does not pay for fillings, cleanings, check-ups, extractions done in a dental office, or any other routine dental treatment. This is true regardless of immigration status or how long you have been in Ontario. If you need help covering dental costs, ask about the CDCP or Healthy Smiles Ontario (for children).

Q22: What is Healthy Smiles Ontario and does my child qualify?

Healthy Smiles Ontario is a provincial program that provides free dental care for children under 18 in low-income Ontario households. Income thresholds vary by family size for example, a family of four with an annual household income under approximately $33,000 may qualify. Services covered include exams, X-rays, cleanings, fillings, and extractions. To apply, visit the ServiceOntario website or call 1-844-296-6306. Hwy7 Family Dentistry welcomes Healthy Smiles Ontario patients let us know at booking.

CHILDREN'S DENTAL CARE (Q23–Q26)

Q23: What age should my child first see a dentist?

The Canadian Dental Association (CDA) recommends that a child's first dental visit happen within 6 months of their first tooth appearing, or by their first birthday whichever comes first. Early visits help us detect any concerns early, get your child comfortable with the dental environment, and give you guidance on brushing, diet, and fluoride use. At Hwy7 Family Dentistry, we create a calm, friendly experience for young patients from their very first visit.

Q24: Is Hwy7 Family Dentistry good for children?

Yes. We are a family-friendly dental practice and see patients of all ages from toddlers to seniors. Our team is experienced with children and takes extra care to make young patients feel safe and at ease. We offer child-appropriate explanations, a gentle approach, and a welcoming environment. Regular dental visits from a young age build positive dental habits that last a lifetime.

Q25: Are dental X-rays safe for children?

Yes. Dental X-rays are safe for children when used appropriately. We use digital X-ray technology that produces significantly lower radiation than traditional film X-rays, and we always use a lead apron and thyroid collar for protection. X-rays for children are taken less frequently than for adults typically every 1–2 years depending on their cavity risk. Your child's dentist will only recommend X-rays when they are clinically needed.

Q26: My child is scared of the dentist can you help?

Absolutely. Dental anxiety is very common in children, and our team at Hwy7 Family Dentistry is experienced in working with nervous young patients. We use a tell-show-do approach explaining what we are doing before we do it, showing tools gently, and moving at the child's pace. We never rush or restrain. For children with significant anxiety, we can discuss options such as nitrous oxide sedation (laughing gas), which is safe and effective for children. Read more about how we support anxious patients in Markham on our dedicated anxiety guide.

COSMETIC DENTISTRY (Q27–Q29)

Q27: Does Hwy7 Family Dentistry offer teeth whitening?

Yes. We offer professional take-home whitening kits with custom-fitted trays, which give faster and more even results than over-the-counter products. Results typically last 1–2 years with proper care. Whitening is most effective on natural tooth enamel and will not change the colour of crowns, veneers, or fillings. Book a consultation at Hwy7 Family Dentistry to find out if whitening is suitable for you.

Q28: Can I get veneers at Hwy7 Family Dentistry?

Yes. Dental veneers thin porcelain or composite shells bonded to the front of teeth are available at Hwy7 Family Dentistry. Veneers can address chips, cracks, discolouration, minor misalignment, or shape concerns. Porcelain veneers are the most durable and natural-looking option. A consultation is required to determine whether veneers are right for your teeth, as the procedure involves removing a small amount of enamel. Veneers are a cosmetic procedure and are not covered by insurance or government programs.

Q29: What is dental bonding and is it available at Hwy7?

Dental bonding is a cosmetic and restorative procedure where tooth-coloured resin is applied and shaped directly to a tooth to repair chips, cracks, gaps, or discolouration. It is one of the most affordable cosmetic options and can often be completed in a single visit. Bonding is less durable than porcelain veneers but requires no removal of tooth structure and no lab work. Yes, bonding is available at Hwy7 Family Dentistry. Ask about it during your next check-up or book a consultation.

DENTAL IMPLANTS (Q30–Q32)

Q30: Does Hwy7 Family Dentistry offer dental implants?

Yes. Dental implants are available at Hwy7 Family Dentistry. An implant is a titanium post placed in the jawbone that acts as an artificial tooth root, topped with a custom crown. Implants are the most natural-looking and long-lasting way to replace a missing tooth. The process typically takes 3–6 months from start to finish, including healing time after the implant is placed. We offer consultations to review your suitability for implants, including an assessment of bone density and gum health.

Q31: Am I a candidate for dental implants?

Most adults in good general health with sufficient jawbone density are candidates for dental implants. You may need a bone graft first if significant bone loss has occurred since tooth loss. Conditions such as uncontrolled diabetes, heavy smoking, or certain medications can affect implant healing and will be discussed at your consultation. There is no upper age limit for implants older adults are often excellent candidates. Book a consultation at Hwy7 Family Dentistry for a full assessment.

Q32: How long do dental implants last?

With proper care, dental implants can last 20–30 years or more many last a lifetime. The crown on top may need replacement after 10–15 years due to normal wear. To maximise implant longevity: brush and floss daily, attend your regular dental check-ups and cleanings, avoid biting extremely hard foods, and do not smoke. Implants are a long-term investment in your oral health and quality of life.

ORTHODONTICS (Q33–Q35)

Q33: Does Hwy7 Family Dentistry offer Invisalign?

Yes. Hwy7 Family Dentistry offers Invisalign clear aligners for teens and adults. Invisalign uses a series of custom-made, removable clear trays to gradually straighten teeth without metal brackets or wires. Treatment length varies from 6 to 18 months depending on the complexity of your case. Invisalign is a popular choice for adults who want discreet orthodontic treatment that fits a professional lifestyle. Book an Invisalign consultation at Hwy7 to see if it is the right option for you.

Q34: What is the difference between Invisalign and braces?

Both Invisalign and traditional braces straighten teeth, but they work differently:

Invisalign: Clear, removable trays. Nearly invisible. Can be removed for eating and brushing. Requires discipline to wear 20–22 hours per day. Best for mild to moderate alignment issues.
Traditional braces: Fixed metal or ceramic brackets and wires. Cannot be removed. More effective for complex bite issues. Typically less expensive.

At Hwy7 Family Dentistry, we can assess your teeth and recommend which option is best suited to your alignment needs, lifestyle, and budget. Both are available at our Markham clinic.

Q35: What age can my child start orthodontic treatment?

The Canadian Association of Orthodontists recommends an orthodontic assessment at age 7, when the first permanent molars and incisors have typically emerged. This early assessment helps identify whether any intervention is needed. Most orthodontic treatment (braces or Invisalign) begins between ages 11–14 when most permanent teeth have come in. However, orthodontic treatment can also be very effective for adults it is never too late. Book an assessment at Hwy7 Family Dentistry to discuss your child's orthodontic needs.

Still Have a Question?

If your question isn't answered above, we'd love to hear from you. Call our Markham clinic, send us a message, or book an appointment online at Hwy7 Family Dentistry. Our team is happy to help with any dental concern big or small.

→ For patients with dental anxiety, visit our guide for anxious patients in Markham.

→ Pregnant? See our guide to dental care during pregnancy in Markham.

→ Questions about CDCP or dental coverage? Read our guide to dental coverage options for newcomers in Markham.